In this blog find top 12 ai customer service software solutions. As businesses struggle to improve customer experience, they have started using software solutions. Among these, Artificial intelligence-powered customer service platforms stand out as a game-changer. These platforms are ensuring a new era of efficient and impactful customer interactions.
As your business acquires more and more customers, the volume of tickets your support team has to handle also increases exponentially. In such scenarios, providing fast, personalised customer service becomes a challenge.
AI, with its ability to learn, understand, and even predict human behaviour, is revolutionising customer service, at its core.
AI customer service software solutions uses machine learning algorithms to automate customer interactions. So in this article, we’ll explore some of the best AI customer service solutions available on the market.
12 Best AI Customer Service Software Providers
Given below are the 11 best AI Customer Service and let’s start with the first one being Freshdesk:
1. Freshdesk
Freshdesk is an AI customer service software that combines a helpdesk chatbot and a help centre making it an easy-to-use platform.The platform lets you reduce your handle time with real-time resolutions, and contextual agent handovers.
Highlights:
- With Freshdesk, you can support something both customers and agents look forward to.
- You can deliver exceptional customer service with freshdesk as it is trusted by more than 60,000 companies.
- This platform lets you integrate Customer Service Solutions from all channels into one simple interface.
- It provides pocket friendly pricing to suit every budget.
Pricing:
Free Plan: Up to 10 agents.
Growth Plan: $18 per agent per month.
Pro Plan: $70 per agent per month.
Enterprise Plan: Custom pricing.
2.Drift
Drift’s AI chatbots see 40% more engagement than button-only chat and answer questions around the clock, so you can get your buyers what they want.
Highlights:
- Drift provides products including live chat, chatbots, advanced reports, and information-rich visitor attributes.
- It facilitates communication with website visitors in real time.
- The AI enabled solution comes with a chatbot to automate marketing pipelines and increase customer engagement.
- It has a playbook function.
- It has an easy to use and perfect live chat.
Pricing:
Premium: $80/month.
Enterprise plans: starting at $4,800/year (or $400/month).
3.Gorgias
Gorgias is a platform that allows e-commerce store owners to provide customer service from a single dashboard. Gorgias truly stands out with its exceptional all-in-one help desk experience.
Highlights:
- You can handle customer inquiries through various channels such as email, live chat, phone, facebook, Instagram, and more.
- Customer service tickets are managed in a unified system so, no matter where the customer reached out, you’ll be able to manage them in one system.
- It trains AI to identify the contact reason and tone of every message you receive.
Pricing:
Starter: $10 per month.
Basic: $60 per month.
Pro: $360 per month.
Advanced: $900/month.
Enterprise: custom pricing.
4.Tidio
Tidio can transform customer service for businesses of various sizes. Tidio AI Agent increases productivity with tools to improve consistency and professionalism.
Highlights:
- There’s also Customer Intent to prioritise urgent messages.
- From self-learning chatbots to agent assist features, it can completely change the game.
- It enables you to set a custom, do not disturb schedules and send customers automatic messages.
- It provides ordering management.
Pricing:
Free: $0/month.
Communicator: $25/month.
Chatbots: $29/month.
Tidio+: $394/month.
5.HubSpot
HubSpot is one of the complete customer success tools that allows you to easily find and manage all your service tasks in one place.
Highlights:
- With HubSpot, you can support all your customers to create or refine pages.
- you can also discover their feelings and mobilise them for even more business.
- Helps you to execute marketing and tasks confidently with actionable insights from your CRM data.
- Lets you to automate note taking and enables quick drafting.
- It enables sales with automation of repetitive tasks, actionable insights, predictive forecasts and more.
Pricing:
Starter: Starts at $45 per month.
Professional: starts at $450 per month.
Enterprise: Starts at $1,200 USD per month.
6.LiveChat
LiveChat is desk software which enables businesses of any size to communicate in real time with their customers. you can integrate it into your websites by adding Javascript code into your header to communicate with agents via a chat window.
Highlights:
- LiveChat also lets you customise the chat widget.
- It offers a straightforward dashboard, which any agent or customer can use.
- Based on your input, AI Assist improves your message.
- It can change the tone of messages to match the customer’s unique style.
- No mistakes.
Pricing:
Starter: Starting at $16 per user per month.
Team: Starting at $33 per user per month.
Business: Starting at $50 per user per month.
7.LiveAgent
LiveAgent is a helpdesk software which connects your social media channels and streamlines into a single inbox.
Highlights:
- With LiveAgent, you can control and start getting leads at every opportunity.
- It’s live chat lets you connect with every one who uses your website.
- It’s easy to set up and load, which lets in helping customers.
Pricing:
Free Plan: $0 per month.
Small Plan: $9 per month per seat.
Medium Plan: $29 per month per seat.
Large Plan: $49 per month per seat.
8.Nextiva
Nextiva is an AI call centre software that provides a solution for your virtual communication requirements.
Highlights:
- Nextiva is a business communication tool which combines internal collaboration and customer support altogether.
- It even has customer satisfaction surveys so you can get feedback anytime.
- You can use voice conferencing and video conferencing to connect with your team no matter where you work.
Pricing:
Essential: $25.95 per month.
Professional: $30.95 per month.
Enterprise: $40.95 per month.
9.Zoho Desk
Zoho Desk is your central command for customer service, bringing together interactions from all areas . Having everything in one place gives agents a bird’s eye view to better help customers.
Highlights:
- It works for businesses of any size.
- It has an intuitive interface and powerful automation capabilities and offers businesses a complete customer support solution.
- It uses its own Database and Database management tools.
Pricing:
Free: $0/agent/mo.
Standard: $12/agent/mo (billed annually).
Professional: $20/agent/mo (billed annually).
Enterprise: $35/agent/mo (billed annually).
10.Gong
Gong AI records customer contacts and gives insights to help your team for more business. With Gong, you can replicate your best sellers and learn what statistics separates your best reps from the rest.
Highlights:
- You can also make your mediocre sellers into superstars, and see every chat for each deal in one place.
- Gong generates summaries of critical information conveyed in sales calls, including intent and outcomes, based on what’s important to the business.
- It helps managers prioritise the most pressing actions for teams and coach through obstacles.
Pricing:
Pricing will only be disclosed after a personalised demonstration from Gong’s sales team.
11.Forethought
Forethought technology goes beyond standard chatbots and point solutions for customer service teams.
Highlights:
- Forethought AI is based on genuine NLP and NLU.
- It continuously learns to provide the greatest customer experience.
- The AI is able to access the company’s internal knowledge to inform and guide responses to customer inquiries.
Pricing:
Pricing will only be disclosed after a personalised demonstration from Gong’s sales team.
12.Jitbit
Jitbit Helpdesk is an AI customer support software that offers live chat and help desk software in a single platform.
Highlights:
- Features include file attachments, ticketing system, live updates, agent collision detection and more.
- It provides live chat, integrations, knowledge base, even chatbots.
- It uses LLM’s to auto-generate responses based on your Knowledge Base articles and docs.
- It is Powerful and Affordable.
Pricing:
Jitbit Helpdesk offers both self-hosted and cloud-hosted versions. Here are the pricing details for the self-hosted version:
Small: $2199 (One-time perpetual licence).
Company: $3799 (One-time perpetual licence).
Enterprise: $6499 (One-time perpetual licence).
Summarising 11 Leading Customer Service Softwares:
- Freshdesk.
- Drift.
- Gorgias.
- Tidio.
- HubSpot.
- LiveChat.
- LiveAgent.
- Nextiva.
- Zoho Desk.
- Gong.
- Forethought.
- Jitbit.
FAQs
What is a customer service chatbot?
Enter customer service chatbots. These chatbots are powered by artificial intelligence to answer common customer questions. They help customers resolve concerns quickly and free up agents.
Why use AI in customer service?
AI is changing customer service with its ability to process vast amounts of data. It gives you customer insights that standard IT systems won’t give you which enables a more efficient service.
How do I use ChatGPT for customer service?
Here’s how you can use ChatGPT to improve the effectiveness of your customer service:
- Shorten or summarise long conversations with customers.
- Respond to customer reviews.
- Answer FAQs.
- Offer multilingual customer support.
- Convert knowledge base articles into short, step-by-step walkthroughs.
Conclusion
Understanding and navigating the AI customer service landscape can seem complex. But by understanding your needs, you can choose a software solution that meets your current demands and positions you for success. This list aims to provide a comprehensive overview of the leading AI customer service solutions.
With the help of customer service software, business owners can turn the challenge of customer service into a benefit for success.